The LPG industry has adopted a general practice for the EXCHANGE of LPG cylinders to allow

consumers and LPG users to swap one brand of LPG cylinder for another. However, this arrangement

only applies to LPG cylinders owned by LPG marketers (suppliers) who provide their

cylinders to the market on a loan basis, against the payment of a refundable cylinder deposit. This

provides greater accessibility of LPG to consumers and allows users the ability to switch between

suppliers, should they need to.

The exchange process requires that certain opposition cylinders that come into the possession

of LPG suppliers as a result of the exchange practice are returned to each competitor company

and visa versa. 

Cylinders that can be accepted for exchange on a full for empty basis are the following:

3 major LPG competitors:

- BP

- Easigas

- Totalgaz

Smaller LPG competitors:

- Air Liquide/Fedgas

- Solgas

- Reatile

- Indigas

- Gas Power

- Hayden Gas

 

There are still cylinders in the market that are still branded in the previous branding and they include:

- Engen

- Mobil

- Trek

- Homegas

- Sonap

- Sonarep

- Caltex

- Calgas

Cylinders that CAN NOT BE accepted

Cylinders that can not be accepted for exchange are LPG cylinders that are not party to the

cylinder exchange arrangement and cylinders tha are not identifiable. These include Air Products

cylinders and any cylinder that cannot be identified.

LPG cylinders that are identifiable and branded Air Products

- Air Products

Cylinders that CAN NOT BE accepted

These are 9kg cylinders that have been purchased by consumers (not refundable deposit

cylinders) and are filled by retail cylinder fillers, like gas dealers, hardware stores and retailers.

These 9kg size brands are:

- Cadac

- ALVA

- Totai

- Outback

Cylinders that CAN NOT BE accepted

These are usually 6kg or smaller and includes the following brands:

Small privately owned - camping owned cylinders

- Cadac

- Alva

- Totia

- Kellerman

- Apex

- Howling Moon

- CI Caravans

- Handigas 4.5kg

- Outback

Damaged and unidentiable cylinders

- Do not accept the cylinder and advise the customer of the reasons why

- Inform your manager of the whereabouts of these cylinders as soon as possible

What to do if a cylinder is damaged of unidentifiable?

- A sales representative will be advised to visit the customer site/premises

- The cylinders will be inspected and special collection arrangements will be made as necessary